What is Carol's Whimsy?
Carol's Whimsy is an online retailer specializing in Christmas decorations and gifts from Goodwill, Belgium. We offer a wide range of products to help you celebrate the holiday season in style.
How can I place an order?
You can easily place an order through our website by browsing our selection, adding items to your cart, and proceeding to checkout. We accept payments via credit or debit cards and PayPal.
Do you offer delivery to the UK?
Yes, we deliver to all locations within the UK using Royal Mail. Delivery times and costs will be calculated at checkout based on your location and the size of your order.
How can I contact customer service?
Our customer service team is here to help! You can reach us via email at carolswhimsy.deco@gmail.com or by calling +44 756 2182182 during our business hours. We aim to respond to all inquiries within 24 hours.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return items within 30 days of receipt for a full refund or exchange. Please refer to our Return Policy page for more details.
What are the benefits of registering an account?
Registering an account with Carol's Whimsy offers a range of exclusive benefits designed to enhance your shopping experience:
- Wishlist Management: Easily add and remove items from your wishlist, and transfer them to your cart when you're ready to purchase.
- Multiple Shipping Addresses: Store multiple shipping addresses in your profile, with options to add, edit, or remove them as needed. This feature streamlines the checkout process, allowing you to select from existing addresses quickly.
- Efficient Checkout Process: Use your saved shipping addresses during checkout to speed up the order process. Any manual changes to shipping details during checkout can be saved as a new address in your profile for future use.
- Order History and Status Tracking: Access a detailed history of your orders, including the status of each one, from pending to shipped and delivered. This feature helps you keep track of your purchases and their delivery progress.
- Personal Information Management: Easily manage your personal information, including contact details and email addresses, ensuring your profile is always up-to-date.
- Exclusive Newsletter: Subscribe to our newsletter to receive exclusive deals, promotions, and updates on new collections directly to your inbox.
- Rewards and Draws: Earn rewards for your purchases and participate in exciting draws, giving you the chance to win special prizes and discounts.